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Warranty Terms And Condition

WARRANTY ON COMPRESSORS

ETA GENERAL PVT LTD, offers the following warranty terms on the compressor fitted in the Air conditioner:

  1. Window, Split, Cassette & Inverter Type Air conditioner (Up to 2.5 Tr) : 5 Years from the date of billing.
  2. Cassettes 3tr above : 3 Years from the date of billing

Terms and conditions for Compressor Warranty:

  1. The supply voltage to the Air conditioner is to be maintained at + or – 10% of 230V / 415 V for single / three phase power supply respectively. If the incoming Voltage is not as per the above specification - Voltage stabiliser must to be installed as suggested by General personnel.
  2. Regular Preventive Maintenance Service should have been carried out periodically by the Authorised Sales & Service Dealer / Service Franchisee till the end of the compressor warranty period to avail replacement in case of failure.
  3. Compressor warranty will be void if the air conditioner has been serviced by non-General Service personnel.
  4. In case of compressor replacement during 2nd to 5th year from the date of purchase, excepting compressor, charges relating to refrigerant gas, inspection, labour for compressor replacement, any other spare, to and fro transportation have to be paid extra.

Warranty for Air conditioner.

M/s ETA General Pvt. Ltd. warrants to the Original Purchaser of General IndiaAir conditioner (except the grill, knobs, remote and add-on plastic parts) that for a period of twelve months from the date of purchase, the company will repair or replace free of charge any part or parts of the Airconditioner, which proves upon inspection by the Company or any of its Sales and Service Dealers to have been defective due to faulty material or workmanship.

Terms and Conditions:

  1. Details of your purchase and installation will be updated to ETA General Pvt. Ltd by your dealer for warranty purposes. If you do not receive a confirmatory SMS on your registered mobile number, giving your customer ID, please contact your dealer.
  2. The warranty for both Machine and Compressor will automatically be terminated on the date of expiry of the above period, irrespective of whether the Airconditioner has been in use or not, for any reason whatsoever, or the unit is moved from one location to another.
  3. Warranty period shall include time taken for repairs, replacements, breakdowns, transit time etc. No notice of expiry period of warranty will be given by the company.
    1. Subject to the above clause, any part of the Airconditioner found defective, due to faulty material or workmanship, during the warranty period, shall be repaired or replaced with functionally working equivalent part by the company or Authorised Sales and Service Dealer only.
    2. Parts of the unit replaced or repaired under the terms of this warranty are warranted only for the remaining period of the original warranty period.
    3. For airconditioners installed outside the municipal limits, all expenses incurred in collecting the unit or parts thereof from the outstation location and its return to the original location after attending to the repair, will be to the owner’s account and shall be payable in advance.
  4. The warranty extended herein is in lieu of implied conditions and warranties under the law, and is confined to the repair or replacement of defective parts and does not cover any consequential or resulting liability, damage or loss arising from such defects. Furthermore, the warranty, in no case shall extend to the payment of any monetary consideration whatsoever, or the replacement or return of the Airconditioner as a whole.
  5. The Company or Authorised Sales and Service Dealer will advise the owner whether to effect repairs/replacements at the site of installation or at the company or authorised Sales and Service dealer’s premises and the decision of the Company or Authorised Sales and Service Dealer will be final.
  6. Warranty is null and void if,
    1. The air conditioner is not purchased from the authorised dealer of ETA General Pvt. Ltd, and improper installation by unauthorised personnel.
    2. The air conditioner is purchased through e-Commerce companies. ETA General Pvt. Ltd, has not authorized any e-Commerce company to sell our products. To buy General Air conditioners online, please visit our e-Shop at www.generalindia.com.
    3. The copy of the warranty card and purchase invoice is not presented to authorised service personnel at the time of service of the product.
    4. Any damage caused by accident, mishandling, tampering with installation, defects caused to the parts due to improper or reckless usage or negligence in following instruction of the user manual issued by company.
    5. Any damage caused by improper electrical circuit outside the unit or by any defective electrical supply.
    6. During the warranty period if any part of the unit is altered, repaired or serviced by any unauthorised persons.
    7. The serial number of the unit or any part thereof is damaged, defaced, altered, obliterated, or tampered with or removal for any reason whatsoever.
    8. Movement of machine from its original place of installation or re-installation by unauthorized persons.
    9. The installed capacity of the air conditioner is of lesser capacity thank the required capacity.
  7. Provision of incoming power supply up to indoor unit will be in Customer scope. Improper incoming power wiring, building earthing, leading to any component failure will not be covered under warranty. ETA General Pvt. Ltd. will not be responsible for hazards like shocks, fire, arising due to the above.
  8. All civil works will be in Customer scope. Concealing of refrigerant pipe if required will be done at customer’s risk. ETA General Pvt. Ltd or the dealer will not be responsible for future maintenance of the piping, water leakage, gas leakage, any cracks on the surface of wall.
  9. Any accessories, such as voltage stabilizers, MCB etc., are not covered under this warranty.
  10. The compressor warranty will be applicable only if the airconditioner is maintained by authorised dealers, service dealers of ETA General PVT Ltd throughout the validity period.
  11. In case of compressor failure, has the right to inspect the air conditioner, through their authorised personnel and deny replacement in the event of any abnormal usage.
  12. Warranty doesn’t cover parts / coils damaged due to polluted / corrosive atmosphere.
  13. The supply voltage to the Air conditioner is to be maintained at ±10% of 230V/415V for single / three phase power supply respectively. If the incoming Voltage is not as per the above specification - Voltage stabiliser (with Hi/Low voltage cut off advised) must be installed as suggested by ETA General Pvt. Ltd.
  14. In the first year, three free Preventive Maintenance Services will be provided. Service due dates will be informed to your registered mobile number and should be availed within 15 days’ time if not it will expire. Onus to avail free service rests with the customer.
  15. Compressor Warranty is void, if
    1. Regular Preventive Maintenance Service if NOT carried out periodically by the Authorised Sales and Service Dealer/Franchise until compressor warranty expires.
    2. Compressor failure due to poor maintenance, poor incoming voltage, will not be covered under this warranty.
    3. If the airconditioner has been serviced by unauthorised persons.
    4. Company copy of the warranty card and purchase invoice is not presented to authorised service personnel
  16. None of the employees and / or authorised dealers of the company have any authority whatsoever to vary the terms and conditions of this warranty.
  17. This warranty is issued at Pondicherry and Courts at Pondicherry shall have exclusive jurisdiction over matters covered by this warranty.
  18. For any break down, please call our Call Center No: 1860 208 1007, and register your complaint using your registered mobile number.

Attention Customers : We have not authorised any E-commerce site to sell our products. To buy General Air conditioners online, please visit our e-Shop at www.generalindia.com

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